REFUND POLICY
At MAIVYA Foods, we have crafted every product with a lot of love and care, with a single goal, to help you eat healthy, conveniently. We hope you fall in love with them just as much as we do.
In case you have any concerns related to your purchase, please drop us a mail within 5 days of delivery with the details at info@maivya.com and we will be happy to help.
DAMAGED OR DEFECTIVE PRODUCTS
If you have received a damaged product or have concerns related to the product you received, please reach out to us within 3 days of the date of delivery with the following details:
— Your Order ID
— A clear photograph or video of the damaged product
You can contact us at:
Email: contact@maivya.com
Instagram: @maivyafoodss
Phone: +91 8897413131
We will look into your concern and resolve it at the earliest.
CANCELLATIONS BEFORE DISPATCH
You can cancel your order at any time before it has been dispatched. To request a cancellation, please write to us at info@maivya.com or reach out to us on WhatsApp at [Insert WhatsApp Number] with your Order ID.
CANCELLATIONS AFTER DISPATCH
Once an order has been dispatched, it cannot be cancelled through our system. However, you may simply refuse to accept the parcel at the time of delivery. Please note that orders will not be eligible for return once they have been successfully delivered and accepted.
ORDER MARKED DELIVERED BUT NOT RECEIVED
If your order is showing as delivered but you have not received it, please write to us immediately at info@maivya.com with your Order ID. We will investigate the matter with our courier partner and ensure it is resolved for you.
SHIPPING CHARGES
We offer FREE shipping on all orders above ₹999. For orders below ₹999, applicable shipping charges will be displayed at the time of checkout before you complete your purchase.
Cash on Delivery (COD) is available on orders with a minimum value of ₹300.
REFUNDS
Once your return or concern is reviewed and approved by our team, refunds will be processed within 7–10 business days to your original payment method. For COD orders, refunds will be issued via bank transfer or store credit.
Please note that opened or partially consumed products are not eligible for return unless found to be defective or damaged.
CONTACT US
For any queries related to your order, returns, or refunds, you can reach us at:
Email: contact@maivya.com
Phone: +91 8897413131
Business Address: Plot no. 32, Durga Estates, Kompally, Medchal-MalkajgirI,
Hyderabad TELANGANA - 500043